.... other examples
- Developed Guest Experiential Evaluation modelling for hospitality sector to accurately and consistently evaluate the Guest experience across over 1000 quantitative measures. Read more...
- Developed franchise model for world's no.1 security brand including acquisition of master brand licence and subsequent sub licencing through a franchise network
- Marketing strategy and execution to drive revenues through Person to Person marketing for various global banks
- Providing in-depth and highly specialised research services to a leading entertainment provider to assist in winning tenders for radio frequency licenses
- Key focus on identifying opportunities within sectors (e.g. satellite tracking and numerous security sub sectors) where the customer experience is poor and developing and launching solutions where the Customer is at the heart of the operation
- Provision of Lean Six Sygma Black Belt consultants to a leading aircraft parts manufacturer to evaluate landing gear manufacturing processes and implement change, resulting in an enhanced productivity and service delivery through organisational change and ethos re-engineering