Four Continents
Global Consulting. Local Partner.
FOCUSING ON CUSTOMER EXPERIENCE
Everyone loves great service and it always make us smile. Sadly so many sectors are failing in their business to understand the key aspects of service delivery at every touchpoint of the Customer journey. We truly believe that where the service proposition is right at every level of an organisation, Customer experience, loyalty and revenue will follow.
CONSULTING ACROSS FOUR CONTINENTS AROUND THE WORLD
For the past 20 years we have had the pleasure and honour of working with amazing clients from across Europe, USA, Asia and Australia. Our clients come a wide range of sectors including hospitality, entertainment, financial services, franchising and licensing, security and communications. Our focus is always on driving Customer loyalty, retention and incremental revenue through amazing service and propositions.
Our passion lies ultimately in helping businesses deliver great experiences for their Customer whoever they may be... from hotel guests to home owners or retail consumers to business. Our focus is on delivering:...
Revenue through Loyalty
Retaining existing Customers is cheaper than acquiring new ones (in fact you want to do both) and where Customers are your advocates, loyalty is inherit.
Loyalty through Experience
'the way that something happens and how it makes you feel'
Easy to define, easy to say but far too often easily misunderstood.
Experience through Service
Service, service, service.... there is no getting away from the fact that service delivery is the No. 1 contributor to an experience as it demonstrates how a business looks after and cares for Customers. We help companies deliver service propositions to drive loyalty and ultimately loyalty.
How We Work
For 20 years, Four Continents have been helping businesses deliver great service and experiences whilst driving incremental revenue. We do this in a number of ways:
Businesses engage with us with a specific issue
We identify specific issues and engage with a business/es with a proposition to improve the service offering
We identify specific issues and deliver our own solution
Our team have a wide and diverse range of skills from across the business spectrum, all of which are utilised with our clients to deliver an outstanding consultancy experience. These experiences have been garnered from across hospitality, legal, financial services, health care, manufacturing and security and harness specific skills in project management, Lean Six Sygma methodology and compliance.
Unlike other consultancy businesses we only work within sectors that we have a real passion for and one for which we believe we can add value.